DNS failures
A DNS failure means the hostname could not be resolved from the checker. Start with DNS records, recent zone changes, nameserver health, and whether the hostname should exist publicly.
- Check whether the hostname exists in public DNS.
- Review recent zone edits, delegation changes, or nameserver outages.
- Confirm the monitor is using a public hostname, not an internal-only name.
| Symptom | Likely layer | First check | Likely owner |
|---|---|---|---|
| DNS failure | DNS | Public records, nameservers, delegation, recent zone edits. | DNS owner, registrar, hosting provider. |
| TCP failure | Network reachability | Port, firewall, CDN proxy, load balancer listener. | Network, platform, hosting, or CDN owner. |
| TLS handshake failure | TLS listener | SNI, protocol, cipher, mTLS, non-TLS service on port. | Load balancer, ingress, or server owner. |
| Hostname mismatch | Certificate identity | SAN list, SNI hostname, CDN or load balancer certificate binding. | Certificate or platform owner. |
| Expired or not yet valid | Certificate validity | Renewal status, deployment target, service reload, system time. | Renewal and deployment owner. |
| Untrusted chain | Trust path | Intermediate bundle, chain order, issuer trust, origin versus edge certificate. | Server, CDN, or certificate owner. |
| Parse error | Certificate format | Served certificate format, PEM bundle, proxy behavior. | Server or platform owner. |